Shipping Policy

 

To manage your order, go to kosole.com/orderstatus. You can also start a return for an eligible order there. Then, start your return to get assigned a carrier for your return pickup within 14 days of the delivery.

 

Delivery Options

 

All orders made online include Free Premier Delivery, and Fully-Insured to their product value as mentioned in the invoice. Both, our Shipping Partners and Insurance Partners are Third-Party services responsible for their respective services. Delivery timeframes for orders are mentioned at the checkout.

*Pre-Orders, for products that are either in stock or not, take additional 4-5 weeks on top of Delivery Time.

• All orders come with OTP-based Delivery, where you need to give OTP to the carrier representatives.
• For failed deliveries there will be multiple attempts made to your address before returning the product to us.
• We will not be able to change the shipping address once the carrier has been fulfilled or prepared for shipping.
• Kosole uses the best carriers in the business to make sure your order gets to you in time and safely.
• We do not deliver to P.O. boxes.

 

What's Next

 

Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. The order acknowledgement will display the delivery address and an estimated delivery timeframe.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can track your package by using our Order Status/Order Tracking page or enter the tracking number on the carrier's website.

Delivery Notification

Once OTP-based delivery has been successful, you will receive a Delivery Notification as successful Delivery receipt. Contact Carrier for any mistake or if you have not received your order. You have 14-days from Day of Delivery to make a return if you have changed your mind.